سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after seven days have passed. 2- To exchange the product, the product must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the cost of shipping if he wants to exchange the product. In international exchanges, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: - If a defect appears in the product due to poor possession by the consumer. Return Policy: 1- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before returning it to ensure its safety. 2- The consumer bears the costs of the return process. In the case of international returns, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: - If a defect appears in the product due to poor possession by the consumer.